Frequently Asked Questions

How do you choose the brands you would like to distribute in the Philippines?

We look for values-driven organizations that have the welfare of pets in mind over anything else. Their products also have to prioritize quality and need to solve previously unmet problems of our pets and fur-rents.

What are the accepted payment methods?

Gcash - Michael Clyde Sanchez: 09171198830

STEP BY STEP:

1. Send your payment via gcash after checkout

2. Take a screenshot of the payment

3. Kindly send the screenshot of payment to our Facebook Page Messenger -> Pets Society & input "(YOUR NAME) + (ORDER NUMBER)" for verification.

Example: MICHAEL SANCHEZ + #1234

How long does shipping take?

Cebu: 2-3 days
Luzon, Visayas, & Mindanao: 7-14 days

What shipping methods do you use?

Cebu - Grab, Lalamove, Maxim

Outside Cebu - LBC, JRS Express, Gogo Express

Can I cancel or change my order?

No cancellation or changing of order once payment has been made.

Do you accept returns?

We do not accept returns once order has been received by the customer.